Identifying High-Value Use Cases
Where to Start Your Implementation
Primary Selection Criteria
- Frequency: Tasks performed regularly by many employees
- Complexity: Processes involving multiple systems or steps
- Impact: Activities that directly affect customer experience or operational efficiency
- Pain Points: Areas with known friction or user dissatisfaction
Top Enterprise Use Cases
Internal Operations
- IT support and system management
- Employee onboarding and HR processes
- Knowledge base access and information retrieval
- Meeting scheduling and management
- Expense approvals and financial workflows
Customer-Facing
- Account management and self-service
- Order placement and tracking
- Technical support and troubleshooting
- Product recommendations and guidance
- Appointment scheduling and reminders
Data & Analytics
- Report generation and distribution
- Dashboard updates and monitoring
- Data queries in natural language
- Anomaly detection and alerts
- Forecast and trend analysis