When AI Becomes the Listener
Exploring How Users Turn to LLMs for Mental Health Support
This research analyzes social media discourse to understand how and why people are using AI chatbots as informal mental health tools.
Key Findings:
- Users frequently describe LLMs as more accessible and judgment-free alternatives to traditional therapy
- Many report meaningful emotional support from AI interactions despite knowing they're speaking with a machine
- Social media conversations reveal both therapeutic benefits and potential risks of relying on AI for mental health
This research has significant implications for healthcare professionals as it documents an emerging patient behavior that exists outside traditional medical oversight, highlighting both opportunities and challenges for mental healthcare delivery.