Initial Situation

A large multi-specialty hospital faced the challenge:

• Overloaded call center with long waiting times
• High rate of missed appointments (no-shows)
• Inefficient manual appointment scheduling and management

Implemented Solution

Chatbot-based appointment management with N8N as the integration platform:

• Communication Channels: Website chat and WhatsApp
• Functions:
  • Booking, changing, and canceling appointments
  • Real-time access to patient profiles in the HIS
  • Automatic appointment confirmations and reminders
  • Immediate refilling of available appointment slots

Results

• 30% reduction in call center phone calls
• Patient satisfaction increased by 25% due to flexible appointment scheduling
• No-show rate decreased from 18% to below 8%
• Resource optimization through dynamic appointment rescheduling