Organization Profile

• One of largest integrated healthcare providers in US
• 12.5 million members
• Operates hospitals, clinics, and insurance
• Integrated care delivery model

SAFe Application

• Used SAFe to develop new care models for digitalization
• Example: "Care at Home" program transformation
• Technology and process aspects developed in parallel
• Close collaboration between IT development and clinical operations

Implementation Approach

• Care Delivery Technology teams and clinical operations formed Agile Release Train
• Built software and workflows for home care services
• Synchronized technical and clinical requirements
• Integrated patient feedback throughout development

Results

• Successfully launched innovative home care solutions
• Improved patient experience metrics
• More efficient care delivery processes
• Better coordination between technical and clinical teams

Key Takeaway

• Large healthcare organizations can use SAFe to synchronously advance both medical processes and IT systems, focusing on patient-centered care

"Kaiser Permanente's experience demonstrates how SAFe can bridge the gap between clinical operations and technology development to deliver innovative patient care solutions."