Critical Success Factors

Critical Success Factors

Keys to successful SAFe implementation in healthcare

Start With Why

  • Clearly articulate the purpose of the transformation
  • Connect to meaningful outcomes for patients and providers
  • Create compelling vision that resonates with clinical mission
  • Example: "Enabling clinicians to spend more time with patients by streamlining digital workflows"

Secure Clinical Engagement

  • Involve clinical stakeholders from the beginning
  • Appoint respected clinicians as Business Owners
  • Include clinical subject matter experts in teams
  • Demonstrate value quickly to build credibility

Adapt for Healthcare Context

  • Modify SAFe to fit hospital realities, not vice versa
  • Accommodate clinical schedules in ceremonies
  • Integrate existing quality and regulatory processes
  • Use familiar healthcare terminology alongside SAFe terms

Focus on Outcomes, Not Output

  • Measure success by clinical and patient impact
  • Define value in terms that matter to healthcare
  • Establish clear outcome metrics (e.g., reduced wait times, increased patient satisfaction)

Build Internal Capability

  • Develop internal coaches and trainers
  • Create communities of practice across departments
  • Foster continuous learning and knowledge sharing
  • Gradually reduce dependence on external consultants

Implement Incrementally

  • Show results with initial pilots before scaling
  • Celebrate and communicate early wins
  • Use learning from early ARTs to refine approach
  • Scale at a pace the organization can absorb

"The most successful SAFe implementations in healthcare balance fidelity to the framework with pragmatic adaptation to the unique needs of patient care environments."

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