AI agents serve as the intelligent bridge between natural human communication and structured backend systems.

Key Capabilities

• Natural Language Understanding

  • Parse unstructured requests into actionable intents
  • No need for users to remember exact commands
  • Ask clarifying questions when needed

• Contextual Awareness

  • Maintain memory of previous interactions
  • Connect related questions and commands
  • Support multi-turn dialogues to complete tasks

• Multimodal Processing

  • Transcribe voice messages to text
  • Analyze images and screenshots
  • Extract data from documents
  • Process video inputs for real-time guidance

• Intelligent Decision-Making

  • Apply reasoning to choose appropriate actions
  • Validate requests against permissions and policies
  • Provide explanations for recommendations
  • Learn from interactions to improve over time

Example Use Case

A technician sends a picture of equipment via WhatsApp → AI agent identifies the component, checks inventory status, and provides troubleshooting steps or automatically initiates replacement order