
Current Capabilities and Use Cases
Real-World Implementation Today
Enterprise Productivity
ChatOps for IT teams
- Deploy code with chat commands: "/deploy app version 2"
- Monitor systems and receive alerts
- Troubleshoot infrastructure issues collaboratively
Customer Engagement
- Automated support via WhatsApp/Telegram/Web chat
- Account balance inquiries and transaction history
- Appointment scheduling and reminders
- Order tracking and status updates
AI Assistants in Enterprise Tools
- Microsoft Copilot in Office and Teams
- Salesforce Einstein GPT for CRM operations
- Slack's Agentforce for contextual team support
Multimodal Features
- Voice conversations with advanced AI assistants
- Image understanding for technical support
- Document upload and analysis in chat
- Real-time meeting transcription and summarization
Measured Benefits:
- Up to 79% of routine queries answered automatically
- ~30% reduction in customer support costs
- 61% of leaders report productivity gains from AI assistants