The Power Behind the Interface

Workflow automation engines orchestrate tasks across multiple systems:

• Query databases and retrieve information
• Call APIs and integrate with external services
• Move files and process documents
• Trigger business processes and approvals

How integration works:

1. User sends a message (e.g., "/update sales dashboard")
2. Automation engine receives the request
3. Pre-defined workflow executes across multiple systems
4. Results return to the user in the messaging interface

Two-way communication enables:

• Command execution: Users trigger processes via chat
• Proactive alerts: System sends notifications when action is needed
• Approval workflows: "Do you authorize this transaction? Yes/No"
• Status updates: Automated progress reports on long-running tasks

ChatOps model: Teams operate systems directly from chat channels, eliminating context-switching between tools