AI Chatbots and Virtual Agents

• European clinics are experimenting with LLM-powered chatbots to triage emergency department patients
• Early studies suggest ChatGPT-like models could potentially assist in diagnosing patients in emergency rooms
• One pilot found an AI model could match doctors in identifying conditions based on patient descriptions

Monitoring and Engagement

• Patient-facing AI apps remind patients about medications and gather symptom updates
• AI translation tools facilitate communication in multilingual hospital environments
• Virtual nursing assistants are being piloted to improve post-discharge care

Implementation Considerations

• Hospitals are moving cautiously with patient-facing AI
• Any AI interacting with patients is supervised by clinicians
• This approach ensures advice is accurate and safe, given the risks of errors or "hallucinations" in current generative models
• The goal is to enhance patient experience while maintaining safety and quality standards