Organizational Challenges
Focusing on People and Processes
Change Management
Challenge: Automation changes established workflows and can meet resistance.
Solutions:
- Phased introduction with measurable quick wins
- Participatory approach involving end-users
- Transparent communication about goals and benefits
- Targeted training measures for different user groups
- Feedback loops for continuous improvement
Governance and Maintenance
Challenge: As the number of workflows grows, the need for structure and clear responsibilities increases.
Solutions:
- Establish a Dedicated Automation Center of Excellence
- Clear responsibilities for workflow development and operation
- Implement version control for workflows
- Standardized testing procedures for new and modified workflows
- Define documentation and approval processes