Chatbots and Communication Platforms
Interactive Assistants for Patients and Staff
Platform Options Compared
| Platform | Advantages | Disadvantages | Recommended for |
|---|---|---|---|
| Telegram | Easy integration, high reach | Data privacy concerns | Non-sensitive information |
| Rocket.Chat | Self-hosting, full data sovereignty, HIPAA-compliant | Higher implementation effort | Sensitive patient data |
| MS Teams | Seamless integration into Microsoft environments | License costs, cloud-based | Internal hospital communication |
Example Applications
Patient Services:
- Appointment requests and rescheduling
- Automatic answers to frequently asked questions
- Preoperative preparation and instructions
Internal Assistants:
- Quick queries on patient data for clinical staff
- On-call duty management
- Automatic escalation in emergencies