
Cultural Change Challenges
Navigating resistance to new ways of working
Traditional Hospital Culture
- Historically hierarchical, specialized organization
- Deference to authority and expertise
- Separation between clinical and administrative domains
- Risk-averse, given patient safety concerns
Resistance Points
- Unfamiliarity with agile principles and roles
- Middle management concerns about changing responsibilities
- Skepticism about applicability to healthcare
- "This isn't software development" objection
- Concern about trade-offs with patient care
Limited Agile Experience
- Agile methods still not widespread in German hospitals (Deloitte, 2023)
- Limited local examples to reference
- Few healthcare-specific agile resources
- Executive uncertainty about benefits
Mitigation Strategies
- Intensive education and persuasion efforts
- Start with willing early adopters
- Showcase quick wins with tangible benefits
- Connect agile practices to clinical values (patient-centricity, evidence-based practice)
- Gradually introduce stakeholders to agile practices
- Create healthcare-specific examples and case studies
- Address fears openly and honestly
"Cultural change is often the most significant challenge in healthcare SAFe implementations, requiring patience, education, and sensitivity to the unique context of patient care."