Seamless Multi-Channel Support

Our architecture completely decouples input channels from processing logic:

• Messaging Platforms: Telegram, WhatsApp, SMS
• Business Communication: Slack, Microsoft Teams, Email
• Voice Interfaces: Phone systems, voice assistants
• Custom Applications: Web portals, mobile apps, IoT devices

Implementation Approach

• Lightweight adapters transform channel-specific formats into standardized messages
• Unified message schema ensures consistent processing regardless of source
• New channels can be added without modifying core processing logic

This approach enables organizations to meet users where they are while maintaining a single, consistent AI agent implementation.