Core Design Principles

• Be transparent: Clearly identify AI agents as non-human
• Set expectations: Communicate capabilities and limitations
• Provide context: Help users understand where they are in a process
• Offer graceful fallbacks: Handle unexpected queries effectively
• Maintain consistency: Establish a recognizable personality and tone

Conversation Flow Best Practices

1. Start with clear welcome messages

   • Explain capabilities: "I can help with X, Y, and Z"
   • Provide examples: "Try asking me..."

2. Use progressive disclosure

   • Begin with essential information
   • Offer details when requested
   • Avoid overwhelming with options

3. Confirm understanding

   • Repeat key details: "I'll schedule your meeting for Thursday at 2pm"
   • Ask for clarification when uncertain

4. Provide status updates

   • "I'm looking that up for you..."
   • "This will take approximately 2 minutes to process"

5. End with clear next steps

   • Summarize what was accomplished
   • Suggest related actions
   • Confirm if additional help is needed

Multimodal Considerations

• Choose appropriate response format
  • Text for simple answers
  • Images for visual information
  • Interactive elements for choices
  • Voice for hands-free scenarios