Initial Situation

Northwell Health identified the following challenges:

• High rate of readmissions after discharge
• Insufficient follow-up care for chronic diseases
• Limited capacity for personal follow-up discussions

Implemented Solution

Digital patient follow-up with N8N and chatbot integration:

1. Personalized Follow-ups:

   • Regular, diagnosis-specific status inquiries
   • Individual advice based on patient feedback
   • Dynamic adjustment of follow-up frequency

2. Intelligent Escalation:

   • Automatic detection of critical situations
   • Immediate initiation of interventions when needed
   • Scheduling of telemedicine appointments upon warning signs

Results

• 19% reduction in the 30-day readmission rate
• Improved adherence to medication intake and therapy plans
• Higher patient satisfaction through continuous support
• ROI of 3:1 due to avoided complications and readmissions

"Automated follow-up care allowed us to support three times as many patients with the same resources." - Clinical Director, Northwell Health