Organization Profile

• Global health technology company
• Develops clinical informatics and electronic health records
• Highly regulated medical device and software environment
• Similar challenges to hospitals: multi-project landscape, regulatory requirements

Initial Challenges

• Hierarchical, waterfall-driven development process
• Delayed projects and quality issues
• Difficulty meeting compliance requirements efficiently
• Limited capacity for innovation

SAFe Implementation

• Global rollout across several business units
• Transition to Lean-Agile way of working with SAFe in 2022
• Integration of compliance into agile workflow
• Shift from project to product orientation

Key Results

• Significant improvements within one year of implementation
• Reduced ticket backlog
• Created space for innovation
• Adopted person- and patient-centric work
• Improved financial metrics, quality, and customer satisfaction

Quote from Case Study

"We achieved our 2023 OKRs, significantly improved quality, had no major noncompliance... and most importantly, regained the market's trust."

Key Takeaway

• SAFe works even in highly regulated healthcare technology areas when documentation requirements are proactively integrated into the process