Messaging Platform Considerations

• External vs. Internal: WhatsApp/Telegram for customers, Slack/Teams for employees
• Feature Support: Rich media, buttons, voice notes, video capabilities
• Integration Options: Available APIs and webhooks
• Security & Compliance: Data handling, encryption, regulatory requirements
• Adoption Rate: Existing usage within target audience

Workflow Automation Requirements

• Connectivity: Pre-built connectors to your core systems
• Scalability: Handling concurrent requests and high volumes
• Development Model: No-code, low-code, or developer-focused
• Monitoring: Observability and debugging capabilities
• Governance: Approval workflows and access controls

AI Agent Selection

• Intelligence Level: Rule-based, NLP, or advanced LLM capabilities
• Customization: Training on domain-specific knowledge
• Multimodal Support: Text, voice, image processing needs
• Deployment Model: Cloud, on-premises, or hybrid options
• Cost Structure: Per-user, per-query, or enterprise licensing

Integration is key: The most effective solutions create seamless connections between messaging frontend, automation middleware, and AI intelligence.